Legal
Terms and conditions
Below you can read the terms on which we provide buying support. They apply to every instruction you give to All In Makelaardij. This is a translation of the Dutch terms and conditions; in the event of any difference, the Dutch text prevails.
1. Who we are and who we work for
All In Makelaardij is the trade name under which we work as an NVM buying agent. Every purchase is handled personally by your dedicated agent. We do not work with changing agents or a network of third parties.
Company details: Chamber of Commerce number [KvK-nummer], VAT number [btw-nummer]. Contact: info@allinmakelaardij.nl and 085 004 1120.
We exclusively support private home buyers in purchasing a home.
2. Service area
We accept purchase instructions for homes throughout the Netherlands.
We focus in particular on North Holland, Flevoland, Friesland, Groningen, Drenthe, Overijssel, the Utrecht region and the Veluwe, but that does not limit the service area.
3. Nature and content of the services
Depending on your wishes and the stage you are in, the buying support includes among other things: drawing up a search brief, attending viewings, producing a valuation (a substantiated estimate of what the home is worth), formulating and making an offer, conducting the negotiation, advising on the conditions precedent (clauses that let you cancel the purchase, for example if your financing falls through), coordinating the building survey and support right through to the handover of the keys.
We provide our services with the care and professional skill you may expect from an NVM buying agent. We cannot guarantee a particular result, such as actually buying a home at a particular price. That also depends on the market, the selling party and circumstances beyond our control.
4. Fee and payment
A fixed all-in fee of € 2,499 per purchase applies to the buying support, on a no cure no pay basis. So you only pay if the purchase of a home is actually completed through the notarial transfer.
The fee is settled through the notary's settlement statement at the transfer of ownership. If no purchase is completed, no fee is owed, except in the situations set out in article 5.
Unless stated otherwise, the fees quoted exclude additional third-party costs. Think of transfer tax, notary fees, a valuation report, a building survey and mortgage advice. You pay those separately and they are for the client's account. 'All-in' refers to our agent's fee, not to the total buyer's costs.
5. Duration, termination and early withdrawal
The instruction for buying support starts at the moment you confirm it in writing or by email. The instruction runs until the notarial transfer, or until one of the parties terminates it earlier.
If you terminate the instruction early without this being due to a shortcoming on our part, or if during the term of the instruction you buy a home yourself without our involvement, we may charge reasonable costs or a fee. We agree that with you in writing in advance.
We may refuse an instruction or terminate it early if there are compelling reasons to do so.
6. Obligations of the client
You provide us, on time and in full, with the information we need to carry out the instruction properly. Think of your housing wishes, your financial possibilities and relevant personal circumstances.
You inform us as soon as possible about developments that may affect the purchase, such as changes in your financing options or interest you show in a property outside of us.
7. Liability
We are liable for damage that is the direct result of an attributable shortcoming in the performance of the instruction. Excluded is damage arising from circumstances beyond our control, such as incorrect information from third parties (including sellers, notaries or building experts).
Our liability is limited to the amount our professional liability insurance pays out in the case concerned, plus the deductible. If no cover is provided, liability is limited to at most the amount of the agreed fee.
We are not liable for consequential damage, lost profit or other indirect damage.
8. Privacy and personal data
In performing the instruction we process personal data about you, such as your name, contact details, financial data and housing wishes. We do so only to the extent necessary for the buying support and for communication with the parties involved, such as selling agents, notaries and building experts.
We process this data in accordance with the General Data Protection Regulation (GDPR). We do not keep data longer than necessary for the performance of the instruction and the statutory retention obligation, with a retention period of [bewaartermijn].
To perform the instruction we may use processors, such as [naam verwerker(s), bijvoorbeeld softwareleverancier voor CRM of e-mail]. We have concluded data processing agreements with these parties.
More information about the processing of your personal data is set out in the privacy statement on this website. If you have questions about your data, contact us at info@allinmakelaardij.nl.
9. Complaints, applicable law and disputes
If you have a complaint about our services, please let us know as soon as possible, and in any case within two months of the complaint arising. You can do so in writing at info@allinmakelaardij.nl, so that we can handle the complaint carefully.
As an NVM agent we are bound by the rules of the NVM. That includes the possibility of dispute resolution through the NVM complaints procedure or the Disputes Committee, where applicable.
Dutch law applies to these terms and conditions and to all agreements with All In Makelaardij. We resolve disputes by mutual consultation where possible. If we cannot resolve it together, the competent court in the district of [rechtsgebied/vestigingsplaats] has jurisdiction.